Tuesday: 11am – 3pm

Thursday: 11am – 3pm

Friday: 10am – 3pm

Saturday: 9am – 12pm

If you are interested please come by the Helpdesk at 114 West Lebanon Ave. (across the parking lot from SubWay) to pick up an application.

Description of Helpdesk Position

Position primarily answers calls to the Help Desk, provides basic user support over the telephone, maintains work order tracking system, and maintain supplies in public computer labs.

Essential Duties and Responsibilities

*Provide campus users with basic telephone-based computer support.

-Troubleshoot known issues. If beyond scope of technical knowledge, ask Helpdesk Associate if further action is necessary. If problem persists, gather relevant information and enter work order for appropriate support technician.

*Check support email.

-Check email once every hour from beginning of work period. If able to provide solution to problem, do so, otherwise direct email or insert work order where necessary.

*Maintain work order tracking system.

-Make sure all necessary information has been gathered from caller, including: name, location, phone extension, PC/Mac, computer model, operating system, as well as the username and password of user. Also close out any completed work orders.

*Provide basic instruction on use of campus software packages to campus users.

*Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

*Experience: No experience required however recommended. Experience in customer service and/or computer support field would be helpful.

*Language Skills: The ability to communicate both verbally and in written form is required. Excellent telephone skills are required.

*Mathematic Skills: Basic math skills are required. Position must understand the metric unit system used to describe some computer processes.

*Reasoning Ability: Must be able to collect data and make reasonable attempts to define problems in order to provide possible solutions.

The available hours are listed below:

Starting immediately:

Tuesday: 7am – 10am

Thursday: 7am – 12pm

Friday: 1pm – 6pm

Starting after Fall Break

Monday: 7am – 12pm

Wednesday: 7am – 12pm

Thursday: 7am – 10am

Friday: 7am – 10am

If you are interested please come by the Helpdesk at 114 West Lebanon Ave. (beside Paul’s Pastry) to pick up an application.

Description of Helpdesk Position

Position primarily answers calls to the Help Desk, provides basic user support over the telephone, maintains work order tracking system, and maintain supplies in public computer labs.

Essential Duties and Responsibilities

*Provide campus users with basic telephone based computer support.

-Troubleshoot known issues. If beyond scope of technical knowledge, ask Helpdesk Associate if further action is necessary. If problem persists, gather relevant information and enter work order for appropriate support technician.

*Check support email.

-Check email once every hour from beginning of work period. If able to provide solution to problem, do so, otherwise direct email or insert work order where necessary.

*Maintain work order tracking system.

-Make sure all necessary information has been gathered from caller, including: name, location, phone extension, PC/Mac, computer model, operating system, as well as the username and password of user. Also close out any completed work orders.

*Provide basic instruction on use of campus software packages to campus users.

*Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

*Experience: No experience required however recommended. Experience in customer service and/or computer support field would be helpful.

*Language Skills: The ability to communicate both verbally and in written form is required. Excellent telephone skills are required.

*Mathematic Skills: Basic math skills are required. Position must understand the metric unit system used to describe some computer processes.

*Reasoning Ability: Must be able to collect data and make reasonable attempts to define problems in order to provide possible solutions.

Preferred hours are anytime between 8:00am – 9:00pm Sunday- Thursday

8:00am – 5:00pm Friday

Please come to 114 W. Lebanon Ave. (same parking lot as SubWay) to pick up an application.

The available hours are listed below:

Monday: 7am – 5pm

Tuesday: 7am – 12pm

Wednesday: 7am – 5pm

Thursday: 7am – 10am

Friday: 7am – 10am

Saturday: 2pm – 6pm

Sunday: 1pm – 4pm

If you are interested in any of the hours listed above please come by the Helpdesk at 114 West Lebanon Ave. (beside Paul’s Pastry) to pick up an application.

Description of Helpdesk Position

Position primarily answers calls to the Help Desk, provides basic user support over the telephone, maintains work order tracking system, and maintain supplies in public computer labs.

Essential Duties and Responsibilities

*Provide campus users with basic telephone based computer support.

-Troubleshoot known issues. If beyond scope of technical knowledge, ask Helpdesk Associate if further action is necessary. If problem persists, gather relevant information and enter work order for appropriate support technician.

*Check support email.

-Check email once every hour from beginning of work period. If able to provide solution to problem, do so, otherwise direct email or insert work order where necessary.

*Maintain work order tracking system.

-Make sure all necessary information has been gathered from caller, including: name, location, phone extension, PC/Mac, computer model, operating system, as well as the username and password of user. Also close out any completed work orders.

*Provide basic instruction on use of campus software packages to campus users.

*Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

*Experience: No experience required however recommended. Experience in customer service and/or computer support field would be helpful.

*Language Skills: The ability to communicate both verbally and in written form is required. Excellent telephone skills are required.

*Mathematic Skills: Basic math skills are required. Position must understand the metric unit system used to describe some computer processes.

*Reasoning Ability: Must be able to collect data and make reasonable attempts to define problems in order to provide possible solutions.

The helpdesk is open during the hours listed below.

Monday – Thursday: 7am – 10pm

Friday: 7am – 6pm

Saturday: 9am – 6pm

Sunday: 1pm – 10pm

If you are interested please come by the Helpdesk at 114 West Lebanon Ave. (beside Paul’s Pastry) to pick up an application.

Description of Helpdesk Position

Position primarily answers calls to the Help Desk, provides basic user support over the telephone, maintains work order tracking system, and maintain supplies in public computer labs.

Essential Duties and Responsibilities

*Provide campus users with basic telephone based computer support.

-Troubleshoot known issues. If beyond scope of technical knowledge, ask Helpdesk Associate if further action is necessary. If problem persists, gather relevant information and enter work order for appropriate support technician.

*Check support email.

-Check email once every hour from beginning of work period. If able to provide solution to problem, do so, otherwise direct email or insert work order where necessary.

*Maintain work order tracking system.

-Make sure all necessary information has been gathered from caller, including: name, location, phone extension, PC/Mac, computer model, operating system, as well as the username and password of user. Also close out any completed work orders.

*Provide basic instruction on use of campus software packages to campus users.

*Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

*Experience: No experience required however recommended. Experience in customer service and/or computer support field would be helpful.

*Language Skills: The ability to communicate both verbally and in written form is required. Excellent telephone skills are required.

*Mathematic Skills: Basic math skills are required. Position must understand the metric unit system used to describe some computer processes.

*Reasoning Ability: Must be able to collect data and make reasonable attempts to define problems in order to provide possible solutions.

Dates needed: June 6 – August 28

Hours: Monday – Friday 8am – 5pm

*Description of Laborer Position

-Deliver and install computer equipment.

-Configure printers, scanners, etc.

-Other duties as assigned.

-Must be able to carry up to 40 lbs.

*Experience: Computer installation skills recommended. Experience in customer service and/or computer support field would be helpful.

If you are interested, please come by the Helpdesk at 114 West Lebanon (beside Paul’s Pastry) to pick up an application.

Dates needed: June 6 – August 28

Hours: Monday – Friday 8am – 5pm

*Description of Laborer Position

-Deliver and install computer equipment.

-Configure printers, scanners, etc.

-Other duties as assigned.

-On occasion may be required to carry equipment up 3 flights of stairs

-Must be able to carry up to 40 lbs.

*Experience: Computer installation skills recommended. Experience in computer support field would be helpful.

If you are interested please come by the Helpdesk at 114 West Lebanon (beside Paul’s Pastry) to pick up an application.

The available hours include ANY or ALL of the hours listed below.

Monday: 2 – 6pm

Tuesday: 2 – 6pm

Wednesday: 1 – 5pm

Thursday: 1 – 8pm

Friday: 1 – 5pm

Saturday: 12 – 6pm

If you are interested, please come by the Helpdesk at 114 West Lebanon Ave. (beside Paul’s Pastry) to pick up an application.

Description of Helpdesk Position

Position primarily answers calls to the Helpdesk, provides basic user support over the telephone and maintains work order tracking system.

Essential Duties and Responsibilities

*Provide campus users with basic telephone based computer support.

-Troubleshoot known issues. If beyond scope of technical knowledge, ask Helpdesk Associate if further action is necessary. If problem persists, gather relevant information and enter work order for appropriate support technician.

*Check support email.

-Check email once every hour from beginning of work period. If able to provide solution to problem, do so, otherwise direct email or insert work order where necessary.

*Maintain work order tracking system.

-Make sure all necessary information has been gathered from caller, including: name, location, phone extension, PC/Mac, computer model, operating system, as well as the username and password of user. Also close out any completed work orders.

*Update work order board.

-Keep board up to date on a regular basis to accurately reflect work order count.

*Provide basic instruction on use of campus software packages to campus users.

*Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

*Experience: No experience required; however, recommended. Experience in customer service and/or computer support field would be helpful.

*Language Skills: The ability to communicate both verbally and in written form is required. Excellent telephone skills are required.

*Mathematic Skills: Basic math skills are required. Position must understand the metric unit system used to describe some computer processes.

*Reasoning Ability: Must be able to collect data and make reasonable attempts to define problems in order to provide possible solutions.

Monday: 1pm – 5pm

Tuesday: 7am – 10am

Wednesday: 1pm – 4pm

Thursday: 7am – 10am

Friday: 12pm – 2pm

Saturday (negotiable) 2pm – 6pm

If you are interested please come by the Helpdesk at 114 West Lebanon Ave. (beside Paul’s Pastry) to pick up an application.

Description of Helpdesk Position

Position primarily answers calls to the Help Desk, provides basic user support over the telephone, and maintains work order tracking system.

Essential Duties and Responsibilities

*Provide campus users with basic telephone based computer support.

Troubleshoot known issues. If beyond scope of technical knowledge, ask Helpdesk Associate if further action is necessary. If problem persists, gather relevant information and enter work order for appropriate support technician.

*Check support email.

-Check email once every hour from beginning of work period. If able to provide solution to problem, do so, otherwise direct email or insert work order where necessary.

*Maintain work order tracking system.

-Make sure all necessary information has been gathered from caller, including: name, location, phone extension, PC/Mac, computer model, operating system, as well as the username and password of user. Also close out any completed work orders.

*Update work order board.

-Keep board up to date on a regular basis to accurately reflect work order count.

*Provide basic instruction on use of campus software packages to campus users.

*Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

*Experience: No experience required however recommended. Experience in customer service and/or computer support field would be helpful.

*Language Skills: The ability to communicate both verbally and in written form is required. Excellent telephone skills are required.

*Mathematic Skills: Basic math skills are required. Position must understand the metric unit system used to describe some computer processes.

*Reasoning Ability: Must be able to collect data and make reasonable attempts to define problems in order to provide possible solutions.

If you are interested please come by the Helpdesk at 114 West Lebanon Ave. (beside Paul’s Pastry) to pick up an application.

Description of Helpdesk Position:

Position primarily answers calls to the Helpdesk, provides basic user support over the telephone and maintains work order tracking system.

Essential Duties and Responsibilities:

*Provide campus users with basic telephone based computer support.

*Troubleshoot known issues. If beyond scope of technical knowledge, ask Helpdesk Associate if further action is necessary. If problem persists, gather relevant information and enter work order for appropriate support technician.

*Check support e-mail.

*Check e-mail once every hour from beginning of work period. If able to provide solution to problem, do so, otherwise direct e-mail or insert work order where necessary.

*Maintain work order tracking system.

*Make sure all necessary information has been gathered from caller, including: name, location, phone extension, PC/Mac, computer model, operating system, as well as the username and password of user. Also close out any completed work orders.

*Update work order board.

*Keep board up to date on a regular basis to accurately reflect work order count.

*Provide basic instruction on use of campus software packages to campus users.

*Other duties as assigned.

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

*Experience: No experience required; however, recommended. Experience in customer service and/or computer support field would be helpful.

*Language Skills: The ability to communicate both verbally and in written form is required. Excellent telephone skills are required.

*Mathematic Skills: Basic math skills are required. Position must understand the metric unit system used to describe some computer processes.

*Reasoning Ability: Must be able to collect data and make reasonable attempts to define problems in order to provide possible solutions.